C2 ATOM optimizes business processes through its flexibility, intuitiveness and business performance. Built around an effective service catalog and strong mobile self-service web portals, the software supports a full range of service desk functionalities without making any compromise on user experience.
Supporting users and delivering great services is all about focus on having a user-friendly tool. C2 ATOM service desk software allows managing tickets and service requests without a hitch. READ MORE >
Define and publish services offered within the IT service desk to end users and effortlessly filter service offers to targeted clienteles. The service catalog helps you manage assignments, promotes IT services and establishes a transparent level of expectations from end users. READ MORE >
Cut down service delivery time by using self-service web portals. C2 ATOM offers user-friendly customizable portals, entitling and involving end users in the process. The function also enables collaboration between users and the IT support team. READ MORE >
Optimize support staff time with automatic assignment, escalade, alerts, task workflows and SLA Management. READ MORE >
Reduce reaction time, simplify managers’ decision-making and identify potential service improvement by using relevant performance indicators recognized by the industry, helpdesk reports and dashboards. READ MORE >
C2 ATOM helps build a comprehensive and evolving ITSM knowledge base documenting best practices and solutions to common problems. READ MORE >